Privacy Policy

Second Opinion HVAC Services Inc.("SO HVAC," "we," "us," or "our") operates this website and provides home comfort services to homeowners in Ontario, Canada — focused on Mississauga, Oakville, Burlington, Brampton, Milton, Hamilton, and surrounding areas.. This policy explains what information we collect when you use this site, how we use it, and the choices you have. It's written to be consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

Information we collect

When you submit the "Request a Free Estimate" form, we collect the information you provide directly: your name, phone number, email address, and any details you choose to share about your home comfort system.

We do not ask for or knowingly collect financial account numbers, government identification, or other sensitive information through this form.

Like most websites, we may also collect basic technical information automatically — such as pages visited and general usage patterns — through analytics tools, to understand how the site is used and to improve it.

How we use your information

We use the information you submit to:

• Contact you to schedule and provide your free second opinion consultation;
• Respond to questions or requests you send us;
• Maintain records of our communications with you for service and quality purposes; and
• Understand and improve how visitors use this website.

We do not sell your personal information to third parties. We do not use the information you submit for automated marketing calls or texts without your consent.

Cookies and analytics

This site may use privacy-conscious analytics tools (such as Google Analytics) to understand overall traffic and site performance. These tools may use cookies or similar technology. You can control or disable cookies through your browser settings at any time.

How we protect your information

We take reasonable administrative and technical measures to protect the information you share with us from loss, misuse, and unauthorized access. No method of electronic transmission or storage is perfectly secure, but we work to protect your information appropriately for its sensitivity.

Your choices and rights

You can ask us at any time what information we hold about you, request that we correct it, or ask us to delete it, subject to any legal or legitimate business record-keeping requirements. If you've provided your email or phone number and no longer want to be contacted, let us know and we will honour that request.

Contact us

Questions about this policy or your information can be sent to info@sohvac.ca.

Changes to this policy

We may update this policy from time to time as our practices or applicable law change. The "last updated" date at the top of this page reflects the most recent revision.